Careers

Junior Support Engineer

We are a cloud-based, innovative software company, and our product allows pharma and medical device customers to manage their quality processes electronically.

 

We are looking for a part-time Support Engineer to become an integral part of our Customer Success team at Dot Compliance. You will be working closely with our services, development and sales teams.
 

Our ideal candidate should be passionate about learning new technologies, organizing information/data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team.


 
Responsibilities:

  • Diagnose technical issues and troubleshoot.

  • Providing technical support and communication with our customers.

  • Prioritize open cases based on criticality and sense of urgency.

  • Document technical knowledge.

  • Main liaison between the customers and the company.

  • Identify repetitive issues and escalate it to the relevant department (management, services, development, etc.).

  • Ensure customer satisfaction and identify outstanding events/ situations.

  • Perform system testing and configuration.

  • Provide customer training.
     

Requirements:

  • Industrial Engineering/information systems student from a recognized University/College (remainder of at least one-year of studies).

  • Part-time position.

  • Technical orientation - Must.

  • Experience of working as a service provider/ technical support engineer - Advantage.

  • Excellent written and oral communication skills - Hebrew and English.

  • Independent learner with the ability to adapt and understand concepts with agility. 

  • Team Player.

  • People-oriented.

  • Knowledge of Salesforce Administration or development - Advantage.

  • Background knowledge in QA or validation - Advantage.

  • Background knowledge of the life science industry - Advantage.

 

Apply Now! Send your resume to Jobs@dotbcs.com